Audi UK and Audi cars, have literally ruined my life financially and mentally. I want Audi UK to properly acknowledge and fully financially reimburse properly all UK Audi vehicle owners of the model AUDI A4 2.0 TFSI B7 MODEL ENGINE. Reference several owners including myself suffering not one but two, (non serviceable part) OIL CHAIN PUMP ENGINE FAILURES. 

 

 

Dear motoring world and all those concerned, my Audi problems.

 

December 2014 I purchased car 1 privately a 2005 Audi A4 B7 2.0T s line TFSI on 92k miles, full Audi service history. I paid a reputable mechanic I’d used for eight years to change water pump, timing belt change and a full service.

 

On date 6/5/15 car 1 while stuck in slow moving traffic in south London the car engine failed randomly with no warning on Mileage 95k, vehicle towed to mechanic.
Mechanic informed me reason for failure Audi part known to commonly fail on my vehicle called the OIL CHAIN PUMP had failed resulting major total engine failure.

 

7/05/15
Contacted Audi uk customer service to invite Audi Bromley to view the vehicle located at mechanic's. I was told someone would come.
28/05/15

 

Audi master technician (from Audi Bromley branch) viewed my vehicle at mechanics. No written report done by Audi, but confirmed verbally to Audi Bromley service manager Richard Balcomb the OIL CHAIN PUMP FAILURE.

 

01/06/15

Cased assigned to Audi UK case manager.

01/06/15

Audi case manager Ben O informed me repair may cost £4500.

08/06/15

Via phone spoke to Audi business manager Mathew Well’s. I explained the situation to him, which I was informed he would get back to me via email which he never did.

9/06/15

Audi case manager Ben O closed my case, stating “Audi legal department said, Audi cannot prove when oil chain pump failed, if the vehicle continued to be driven whilst warning light on, so cannot support cost of repair, we cannot apply good will discount because vehicle not bought from Audi” he also mentioned the repair would be uneconomical due to costing more then the vehicle £7000-£8000 new replacement engine cost.

I asked for a contact address to use for a small claims court and was given ‘Audi auk, Brunswick court, Yeomes Drive, Blakelands, Milton Keyes, MK14 5LR.

As a result I had to scrap the vehicle at a great loss to myself. Audi treated me poorly leaving me very upset.

Moving onto 2015

 

Thinking car one was a one off. I did truly desire this specific vehicle model Audi A4 B7. I did my research re oil chain pump design changed in 2007 + and purchased car 2 also bought privately a 2007 Audi A4 B7 2.0T s line tfsi on 88k miles, full Audi service history.

On mileage 94k guess what happened? While driving at around ten mph around the corner from my house. On date 30/03/16 I had another major engine failure re OIL CHAIN PUMP to my shock horror. I debated heavily with Audi UK for the car to be fixed by them for free but they refused and instead offered me an Audi executive £250 Audi voucher I was livid and furious. I could not even reply back as I was speechless given what had happened to car 1 and car 2 both suffering the same issue.

 

This time I could not afford to scrap another Audi vehicle. I paid Audi Chingford around £2880 (with good will discount applied apparently) that cost hit me hard I literally had to take out a loan to pay for the repair as I could not afford to pay it (I am still in debt today due to the loan). I was a mess I paid it and decided enough was enough if Audi was not going to help me re OIL CHAIN PUMP failure id take them to court. On my extensive research I found that Audi did in fact know of this issue, also on many online forums this issued had happened to many other Audi owners. To my surprise no UK lawyer or UK group has sued Audi UK over this fault in their engines.

 

I started court proceedings against Audi UK re the above.

 

I requested from Audi UK Solicitors;

 

04/07/16
I request the following that re my case against Audi uk/vw that they have all knowledge of as I will need this information from Audi. All stats/information to include engines failures for Audi/vw 2.0 TFSI specifically years 2005 to 2007 reported up to present date of year 2016 to Audi preferably in hard copy paper form sent to my address;

 

1.Statistics for engine failures for all Audi UK/vw vehicles using 2.0 TFSI dated between 2005 to 2007.

 

2.Statistics for engine failures for all Audi UK/vw vehicles using 2.0 TFSI dated between 2005 to 2007 reference, oil chain pump failures. Including engine failures related and/or parts connected to oil chain pump such as a part called the follower that sits on top of chain on oil chain pump for example.

3.A break down of engine failures of Audi UK/vw vehicles using 2.0 TFSI dated between 2005 to 2007 inside warranty period and outside that period.

 

4. Can I request what compensations were offered to owners engine failures of Audi UK/vw vehicles using 2.0 TFSI dated between 2005 to 2007.

 

5. Request a full report of why 2005 to 2007 Audi/vw 2.0 TFSI engines fail reference oil chain pump/related parts near to oil chain pump.
Which they did not supply to me.

I only got a small insignificant amount from them that in no way covered the thousands of pounds I lost ref the two Audi vehicles.

20/07/16

Eventually Audi UK lawyers settling out of court with me offering a small token amount towards the thousands I’d spent fixing car 2.

 

I emailed all the Audi/vw directors I could find about my story and not one of them had the fortitude to email or contact me back.

 

Moving onto 2016.

Unfortunately the drama does not end. Car 2 had several oil warning lights go off.

March 2016: full service Audi Chingford (no engine issues reported).

 

23rd July 2016: check engine oil light on (97228k)

16th August 2016: Engine oil pressure too low warning light (97826k).

3rd December 2016: check engine oil light on (100187k).

 

I complained and eventually brought car 2 back to Audi Chingford, they had the vehicle for several days for for me to be told ‘there’s nothing wrong with the vehicle and they cannot find anything wrong’ I was very surprised but I took their word for it, until I got one or more engine oil warning lights. I got straight on the phone to Audi UK where I was eventually told the oil usage for my vehicle was normal and I should expect to re oil my vehicle around every three months. I was confused as before the Oil chain pump failure it ran way more the three months with no oil warning lights.

So I needed a second opinion.

Moving on to 2017

I elected to find a next Audi. I found a service center called Audi Harold wood. I requested from them a service, front disc brakes change and most importantly to find the source of my engine oil warning lights. They came back to me confirming what I’d known all along, there was something physically wrong with it. With engine oil saturating the sump, but at that time they could not pin point exactly where the issue was. I was asked to drive the vehicle at least four-hundred miles then bring it back for further investigation.

At this point I was impressed that they had confirmed a fault. I booked the vehicle in for March 2017. I received a call from a manager called John, John informed me or words to effect ‘They think the leak is around the OIL COOLER (I think he said), he said if Audi Chingford did not touch/move/replace it at all you would have to pay for the repair. He will find out from his master technician to give me a result.

 

20/03/17

I emailed all the Audi and Vw directors I could find again this time. I wanted to share my pain, frustration, feedback and unhappiness with Audi management etc….., re two different Audi A4 2.0T TFSI vehicles.

21/03/17

I received an email back from a Audi customer service rep informing me Cian O’Brien, Director of Audi UK has started an investigation re my issues.

 

The end.

 

22/03/17

Informed by Audi Harold Wood Manager, Rocker cover gasket £256, oil cooler £256, £87 labour and looking at another part mite need replacing possibly oil cooler hose, best will give me is 10% discount good will.
I am majorly annoyed that coincidentally the oil chain pump fails Then soon after oil lights, oil leaks and then oil related parts are found to need replacing, madness! Yet more money to spent even for a now around ten year old vehicle it’s outrageous.

 

23/03/17

I spoke with an Audi UK customer service person Nicola B, who informed me after she looked at the history of my issues no help will be offered to me by Audi UK, suggesting I part exchange the vehicle.

 

27/03/17

I sent my experience to the government department VOSA re my, safety concerns for myself and other current Audi A4 TFSI owners. Evidenced by numerous internet forums where other Audi TFSI owners also suffered oil chain pump failure/failure cam follower on oil chain pump. I feel as a matter of a major safety concern re both vehicles if they failed while I was driving the vehicle(s). If they had failed at speed. I or other(s) could have suffered a fatality, inside vehicle re collision or other or outside vehicle(s) re a collision or other.
I feel due to all……. the above car 1-2 the repair should be done for free or super good will discount with Audi footing the bill.

 

Conclusion

 

From my short three years plus experience with the Audi brand, Audi uk and Audi vehicles it’s been a financially painful journey (re car 1+2 spent close to £20,000 in totality), very stressful, probably putting me off ever owning an Audi vehicle. Even though I love the look of some of their vehicles. I felt let down by the vehicles for breaking not once but twice, Audi uk making me a £250 voucher offer to cover thousands of pounds of repairs and their generally poor handling of a situation that I’m unfortunately not the first person this has happened to. I suggest to anyone thinking of purchasing a Audi 2.0 Tfsi B7 model DON’T stay well clear of this Audi vehicle is my best advise. This will likely be my last ever Audi vehicle maybe. I shall take the little money I have left on the earth to go to another brand like Lexus etc……………..
Oil chain pump/damage area.

 

 

As it as it stands now 2018 I’m still thousands of pounds in debt and re the two Audi vehicles. Naturally my current vehicle still needs to be maintained annually, example recent full service and other little thing at an Audi franchise costing me around £458 and I’ve been told/quotes I need to find around £1200 for future MOT failure of front brushes and suspension arm replacements. Not including a leak in the oil filter housing £300+. Money I don’t have while still paying off my Audi debts. Which is stressing me out as I struggle to live a normal life under such financial pressure re my Audi car debts. 

 

The USA has a class action for issues like this.  I’m am really shocked the UK doesn’t. Also I’m shocked UK owners of this car and engine have not teamed up to get Audi to right their wrongs against us and pay for the entire repair instead of like me out of my own pockets then offer peanuts to rectify the situation. There are several others owners in the UK that have suffered my same fate as I. It’s shameful and disgraceful for such a big brand name to treat their customers. They should do the right thing and help all of us. 

 

 

It’s very very easy for Audi UK to sit there and forget about the little people that purchase their cars that end up in the situation like mines. We as car owners expect to have parts that break in our cars we can change like for like but what we should not expect is for our cars engines to be destroyed by a non serviceable part that a company knew was prone to fail and do this and not even do a recall for this issue is profoundly disgraceful.

 

P.s this is not slander as all the above is true to my knowledge and happened to myself.